Randall Mondestin is December’s Public Servant of the Month

  Mayor Brian Arrigo announced on Wednesday that Randall “Randy” Mondestin is December 2021’s Public Servant of the Month. Randy started at Revere City Hall in June 2017 as part of the three-person team launching Revere 311. He brought years of experience to Revere in customer service and technology expertise, including an outsized personality, an ability to connect to people across departments and a hearty laugh that can be heard throughout the hallways of City Hall. On top of his regular job of responding to constituent calls, combing through 311 data to find service requests to close and maintaining close working relationships with staff across departments to the benefit of residents, in the last couple of months, Randy went above and beyond. He wrestled control over the launch of new Public Works Asset Management and Work Order software, a big upgrade over the existing platform. Meanwhile, he managed the design of the new in-process 311 office build. He continues to handle drone photography as needed for key city functions. As the Deputy Director of 311, he is always making sure that residents are always taken care of. His hard work, attitude and commitment to the job makes him a clear choice for Public Servant of the Month.

Q: Can you tell us what you do in the City of Revere?

  A: I am the Deputy Director of Revere 311 in the Office of Innovation and Data Management – I manage 311 personnel as well as all systems related to the 311 Office. Being in the Office of Innovation and Data Management, I take on various special projects and tasks, such as managing the Rodent program, creating the mobile City Hall, implementing the drone program, creating and helping the Chief of Innovation with new changes like the new DPW work order system. My day starts by ensuring all systems are functioning at 100% capacity, that all personnel are on the same page for accurate communication with residents and City staff, making sure DPW are receiving all work order requests, and assuring that all work orders are heading to the correct departments.

Q: What’s your favorite part about living and working in Revere?

  A: I’ve been living in Revere for the past 6 years. Working and living in Revere has been such an incredible experience – knowing I am working not only for myself, but for all of my neighbors, has been incredibly rewarding. I am proud to be raising my family in this City and I work every day to make sure our residents have access to everything they need.

Q: What’s the highlight of your career thus far and what excites you about your current work?