BBB Tip: How to choose the right assisted living facility

  Choosing an assisted living facility is a big decision. Whether you decide for yourself or a loved one, you want to find a new home that meets all your clinical, financial, and lifestyle needs.

Below are tips from the Better Business Bureau (BBB) on researching assisted living facilities and finding the best option for you.

• Get recommendations. Ask friends, family and your doctor what assisted living facilities in the area they would recommend. If someone you know lives in an assisted living facility, ask them how they like it. Their experience can give you insight into what facilities have the best reputation in your local area. You can also use the Eldercare Locator – https://eldercare.acl.gov/Public/Index.aspx — a public service of the Administration on Aging (AoA) – https://acl.gov/about-acl/administration-aging — to consult with your local agency on aging for information on trusted assisted living centers. Check out BBB Accredited assisted living facilities in your area at https://www.bbb.org/us/category/assisted-living-facilities
• Consider your needs. Residents in assisted living facilities usually need help with some basic activities of daily living. These basic activities include bathing, dressing, eating and getting around. A few assisted living communitiesspecialize in caring for people with specific conditions, such as Alzheimer’s disease. The level of care assisted living facilities offer can vary greatly, so consider how much assistance you need and go from there.
• Consider the cost. Medicare doesn’t cover assisted living costs, which is why most people pay with private funds even though it’s costly. If you need help paying for assisted living, speak with a financial advisor. Assisted living staff might also be aware of local resources and assistance programs you can use to help lessen the costs.
• Ask a long-term care ombudsperson for advice. Find your state’s long-term care ombudsman program for more information about assisted living facilities in your area. Your local ombudsperson can help you investigate facilities and get to know their track record.
• Think about location. Facilities close to friends and families are often the best choice. Not only will they allow residents to receive lots of visitors, but employees will also know that their care is under the scrutiny of the resident’s visitors.
• Ask plenty of questions. Before calling assisted living facilities, consider the questions you must ask, as gathered from AARP. These might include some of the following:
  •   How many residents does the facility accommodate?
  •   Are there units with private kitchens and bathrooms?
  •   Are the rooms furnished?
  •   What personal possessions can residents bring with them?
  •   Are pets allowed?
  •   What amenities are available to residents?
  •   Are there personalized care plans for each resident?
  •   How are additional services billed?
  •   Are there doctors, nurses, pharmacists, physical therapists, housekeepers, cooks and activity directors on staff?
  •   Does the facility run background checks on staff?
  •   Can residents keep seeing their current physicians?
  •   What happens if a resident’s health deteriorates and the person needs additional care or a hospital stay?
  •   What safety features does each residential unit feature?
  •   What is the staff-to-resident ratio during the day and at night?
  •   How often are rooms and common areas cleaned?
  •   How often can family and friends visit? Can a friend or family member stay the night?
  •   What are the meals the facility serves, and how often?
  •   Are all utilities included in the overall cost of a unit?
• Make a checklist. With so many needs to meet and questions to ask, it’s a good idea to write everything down. Make a checklist of your most important questions and take it with you when you visit a facility. Write down the answers, too. This checklist will come in handy when you start comparison shopping.
• Be observant when you visit the facility. As you tour a facility, keep your eyes open to the cleanliness, activities, safety features, available common areas, how friendly the staff is and how healthy and happy the residents seem. Be bold and ask any residents you meet about their experience.
• Compare several facilities before you decide. Don’t just choose the first facility you visit. Instead, tour several facilities and compare them.
• Carefully review contracts. It’s easy to skim long, wordy documents, but it’s critical to always read assisted living contracts from start to finish. Keep an eye out for unexpected fees or deposits, so you won’t have any surprises when your first bill arrives. In addition, pay attention to the rules regarding discharging or evicting a resident and late or missed payments and how the facility handles (or limits) your rights to file a lawsuit should something go awry.

  For more information: Visit the BBB resource page for older adults at https://www.bbb.org/all/older-adult-resources. Learn how to protect older adults from scams and abuse. Read the BBB tip about buying long-term care insurance at https://www.bbb.org/article/news-releases/27485-bbb-tip-what-to-know-before-buying-long-term-care-insurance.