With the exception of a few loose ends, the exhaustive 15-month renovation of the Everett branch of Members Plus Credit Union has been brought to completion.
Project Manager Christopher Gaucher said the overhaul began in February 2020 and was finished in August of this year. “We brought everything into the 21st century,” he said during the November 9 ribbon-cutting event, adding that the objective was to improve the overall customer experience.
Gaucher also said the branch remained open despite the extensive renovations, which included installing a new HVAC system, opening up the main part of the branch and putting in a handicapped-accessible ramp. “The tellers would have to wear hardhats when they walked into the building,” said Gaucher.
John Murphy, president and CEO of Members Plus, was also impressed with the finished product, saying he had been planning to renovate the Everett branch since Members Plus merged with Everett Credit Union in 2018. “This whole thing was gutted,” he said, adding that the branch had not been renovated in 30 years. “I’m so excited; it’s been a long time in the making. It’s such a beautiful building.”
Murphy also thanked the staff and customers for their patience, saying that during the project the ATM was moved around and the drive-up window was closed on two occasions.
Everett Branch Manager Sarah O’Toole said she is “excited about being able to work in such a wonderful, renovated building.”
“I’m grateful to the Board and to John Murphy for his commitment,” she said.
Vincent Panzini, a member of the Everett Chamber of Commerce Board of Directors, lauded Murphy’s allegiance to Everett. “He immersed himself in this community full-time,” said Panzini.
City Council President Wayne Matewsky was on hand to present citations to Murphy and O’Toole. “The City Council thanks you,” he said. “This is the friendliest bank in Everett.”
State Senator Sal DiDomenico said Members Plus has woven itself into the fabric of the city. “It’s not just talk when they say they’re part of the community,” he said.